Refund Request Form

N.B.: In this section you request for a REFUND - Request for information or to make a complaint, please click on the link on the right        Information        Complaint

The form must be correctly completed in all its parts. We recommend you ensure your postal mail and email addresses are correct, as well as any bank details provided. In case of incorrect information, the Company accepts no responsibility. The "text" field must contain the grounds for the request for reimbursement, as well as a brief description of the event you wish to report, with all the details necessary for the correct identification of the incident, such as (for example, but not limited to): the information of the travel document or Venezia Unica card held, the point-of-sale, the sales channel used, etc. In order to assist us in responding to your refund request please attach copies of all documents pertaining to the disputed purchase, such as receipts, travel documents (double-sided), etc.

N.B.: the Company is authorized to accommodate requests for the reimbursement of annual subscriptions solely and exclusively in the following cases: change of residence - within 8 months from the effective date; change of place of employment - within 8 months from the effective date; change of educational institution or withdrawal from school - within 8 months from the effective date; illness or injury of more than 1 month; in case of death of the card holder. For further details please visit the dedicated section of the Contacts page .

In the event of claims for damages please visit the dedicated section of the Contacts page .

Incomplete communications or those with inappropriate content will not be pursued.


COVID-19 emergency

AVM/Actv informs you that considering the situation of sanitary emergency and the restriction measures designed to contain the COVID-19 infection, office activities of Public Relations Office of AVM Group are suspended or strongly reduced.

It will be our appointment to answer to report/request of refund as soon as possible.

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