Reporting and Claims Form

N.B.: In this section you make a COMPLAINT , REPORTS, SUGGESTIONS AND COMPLIMENTS - Request for a refund or information, please click on the link on the right        Information       Refund

To file a complaint and receive feedback on any inefficiencies or irregularities relating to public and/or private mobility services, please provide your personal details and a brief description of the complaint with details to allow us to verify the incident (that is: the stop, route, direction of the transport vehicle, number or name of the vehicle, stall number, parking area or car park).  If your address has not been entered correctly, we will not be able to reply to you.

Pursuant to art. 24(2) of European Regulation n°. 1177/2010, a complaint can be sent within 2 months from the date on which the service was performed or should have been performed. AVM/Actv will provide a reply within 30 days from the date of receipt of the complaint through the web form.

Likewise, if you wish to raise any concern relating to the services offered, to give a positive feedback on actions or behaviours or to make any useful suggestion, please let us know so that we can make a note and forward it to the associated sectors in order to improve the services offered.

Complaints, reports, suggestions or compliments must be submitted online using the web form.

In the event of no response by AVM/Actv within 60 days from forwarding your complaint, you can contact the Authority of regulation of the transports by clicking here.

N.B .: Complaints that are incomplete or have inappropriate content or complaints that are forwarded to the company email addresses will not be followed up.   Should you wish to challenge an administrative penalty charge issued by our Verification and Control staff, please address it to the competent Service Contract authority (i.e. Comune di Venezia, Città Metropolitana di Venezia, Comune di Chioggia).


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